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What is your guarantee policy?
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At BabyFable, we are dedicated to customer satisfaction and we offer a 100% Guarantee. If you are not completely satisfied with your purchase you may return it, in its original condition and packaging, for a refund.
Simply email us at returns@babyfable.com within 14 days of receipt and we will give you a return authorization number, which is valid for 10 business days. Once we receive your return, we will issue you a credit. If we receive your return without a return authorization number we may not be able to issue you a credit.
We encourage you to send all returns via insured mail for protection against loss or damage. Unfortunately, we cannot refund shipping costs or cover return shipping costs. If you have any questions regarding our policies, feel free to contact us at customerservice@babyfable.com or at 1-866-765-4932.
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I entered the wrong information. What can I do?
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If you've already completed your transaction and you realize information was entered incorrectly, the first thing you should do is email us at order-problem@babyfable.com. We may be able to correct your order information in time. If too much time has passed we will be unable to correct your order. In these cases we offer a 20% discount on your re-order.
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What are my payment options?
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We accept credit card payments from Visa and MasterCard, and payments via PayPal.
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Is there sales tax?
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No sales tax will be charged to delivery locations outside of the state of California. BabyFable is, however, required to collect 7.75% sales tax on all orders shipped to a California address.
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Is my online order secure?
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Orders placed at BabyFable.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using 128-bit SSL encryption provided by Yahoo Stores.
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When do I need to order for Christmas delivery?
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Order by November 26th to get it there for Christmas.* (You have until December 3rd for unframed print orders!)
*Orders shipped to Hawaii and Alaska are not guaranteed for Christmas delivery.
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What are your shipping charges?
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Current Special - FREE SHIPPING on all orders over $30*!
UPS Ground shipping rates for our products are as follows:
Framed Fine Art Print - $17.99
Unframed Fine Art Print - $12.99
Unframed 8x10 Print - $6.99
*Add $12 additional shipping for orders shipped to Hawaii and Alaska.
*Add $25 additional shipping for orders shipped to Canada.
Orders shipping to Canada do not include charges for any additional handling (typically 5 to 8 Canadian Dollars), GST/PST, Duty, Custom charges or Import fees. These charges are the sole responsibility of the recipient and are payable upon or prior to delivery.
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Can I have a BabyFable delivered to someone else?
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Absolutely. A BabyFable makes a terrific and easy gift. Simply enter the delivery address when prompted and your gift will ship directly to the recipient.
The purchase price will not appear on the packing slip, whether your gift is shipped to you or directly to the recipient.
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Do you ship internationally?
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BabyFable is now shipping to Canada as well as to addresses within the United States!
Orders shipping to Canada do not include charges for any additional handling (typically 5 to 8 Canadian Dollars), GST/PST, Duty, Custom charges or Import fees. These charges are the sole responsibility of the recipient and are payable upon or prior to delivery.
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Can I track my order status?
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Once your order is processed you will receive an order confirmation email. When your BabyFable ships, you will receive a shipment confirmation email including a UPS tracking number. Just click on the tracking link in your email to get shipping details.
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When will my BabyFable be delivered?
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Each BabyFable is made to order just for you and the wonderful baby in your life!
Our framed art ships within 2-3 weeks of your order. Our unframed art ships within
1-2 weeks of your order.
Unframed art is shipped via
UPS Ground or USPS to Canada from zip code 94107. Framed art is a shipped via UPS Ground or USPS to Canada from zip code 16648.
For orders shipping to the US, click here
to calculate shipping times on the UPS website. Enter 94107 or 16648 in the zip code field,
then click Submit to view shipping times to your area.
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When will my Gift Card be delivered?
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Your Gift Card will be customized and shipped via USPS First Class Mail within 1 week of your order date.
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Can I buy a BabyFable for twins or with custom information?
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BabyFable is now proud to offer Twin Designs! Simply go to our Gallery and choose the twin link below the design of your choice.
For a BabyFable with custom information, email customerservice@babyfable.com. We're happy to help!
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How do I place an order?
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Simply go to our Gallery and begin by choosing either a BabyFable design or a Gift Card. You will have the option to choose a frame or specify an unframed BabyFable, or choose a Gift Card. Our site will lead you through the fast and easy personalization process. Just enter the billing and payment information and you're done!
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Can I order without a frame?
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Of course! An unframed version of each of our designs is available. Your unframed BabyFable fine art print is 11" x 14". We now also offer an unframed 8" x 10" print. Each of these unframed prints fit easily in a standard sized ready-made frame of your choice.
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Do you offer frames for 8"x10" prints?
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At this time we do not offer frames for our 8"x10"prints. The 8"x10" print will fit easily in a standard sized ready-made frame of your choice.
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What are the exact outside dimensions of your framed pieces?
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Each framed BabyFable is made by hand for you using museum quality framing materials. Each is approximately 16" x 20". Frame sizes may vary slightly because each molding is individually cut by hand especially for your BabyFable.
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What is the difference between a Fine Art print and a print?
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Special inks have been developed for Fine Art or giclee printers that provide better color accuracy and longer life of the print. Our 8”x10” prints have great color accuracy, but our Fine Art 11”x14” prints have the closest color accuracy to the original art. Also, our Fine Art prints resist fading up to 10 times longer than traditional color prints.
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What if I don't have all of the baby's birth information?
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No problem - each BabyFable is made to order. You can always leave any field blank when you personalize your design. For example, if you did not want to include the birth city and left that field blank, you would see Don't include this on my BabyFable on the Review and Confirm page in place of a city name. Now you know that on the finished artwork nothing will appear where the name of the city would normally be.
Our gallery of designs will show you each design with samples of all possible birth information included.
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What if the baby hasn't been born yet?
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BabyFable Gift Cards are a great alternative to a BabyFable if the baby hasn't been born yet.
A BabyFable Gift Card is the perfect gift
for any new mom, or mom to be. Great for
baby showers, new babies, Mother’s Day,
just about anything!
Each elegant BabyFable Gift Card comes
in its own gift envelope, ready to be
presented to your friend or family member.
It couldn’t be easier!
Our tasteful Gift Cards are printed on
stylish, heavy stock. Your friends and
family will love receiving the gift that
allows them to add their own personal touch
to the BabyFable of their choice.
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Can I buy a BabyFable for a baby shower?
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Of course! BabyFable Gift Cards make great gifts for baby showers.
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When will my Gift Card be delivered?
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Your Gift Card will be shipped within 1 week of your order date.
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Do Gift Cards expire?
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No, Gift Cards do not expire.
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What if I lose my Gift Card?
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If you lose your Gift Card, please email us at customerservice@babyfable.com, or use the Customer Service link on our website. If you have your order number, please send it to us. Otherwise, please include as much information about your order as you can, including the sender and recipient of the Gift Card, order date, and type of Gift Card. We will email you your Gift Code once we find your order information in our system.
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How do I redeem a Gift Card?
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Go to the BabyFable Gallery and choose your favorite design and frame. Enter your Gift Code at checkout to apply your gift amount to your order. If you would like to add a frame to a Gift Card for an Unframed BabyFable for $60, choose your frame during the order process and enter your credit card information at checkout.
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Can I use a Gift Card towards a different product?
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Of course! If you would like to order a different product than the one specified on your Gift Card, choose that product from the Gallery. At checkout, the amount of your Gift Card will be applied to your order.
If the product you have chosen costs more than the amount of the Gift Card, enter your credit card information at checkout to pay the difference. If the product you chose costs less than the amount of the Gift Card, you may apply that amount to another purchase.
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How can I pay sales tax for a California Gift Card recipient?
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We offer Gift Cards that include the required 7.75% California sales tax so that the recipient will not be charged sales tax at checkout.
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How can I pay shipping for an 8"x10" Gift Card recipient?
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Our 8"x10" Gift Cards include the $6.99 shipping charge so that the recipient will not be charged shipping at checkout. We also offer a "California" 8"x10" Gift Card that includes the 7.75% sales tax.
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